top of page


mis sold mortgage claims image

Mis Sold Mortgage Claims 

Your mortgage is usually the largest single debt that you will incur, and with such a major financial undertaking, you might face serious consequences if anything goes wrong with your mortgage, or if your mortgage is not suitable for your circumstances, and has been mis sold.

There are rules and regulations which control and govern how mortgages can be sold to consumers. If these rules were breached when you took out your mortgage, then it may have been mis-sold, and you could well be entitled to compensation (damages) to repair and repay any financial harm you suffer as a result of this mis sold mortgage.

Mortgages can be very confusing, and working out whether you have been the victim of mis-selling and entitled to a mis sold mortgage claim can be difficult. This page aims to help you through this maze, providing you with as much information as you need about mis sold mortgage claims and outlining what you can do if you think you have been mis-sold your mortgage after reading this article.

What are Mis Sold Mortgage Claims?

Mis sold mortgage claims can cover several different situations. Most often, it centers on questions of whether your mortgage lender or mortgage broker took the time and effort to advise you properly, fully assess your personal circumstances, and whether they acted properly and fairly in their dealings with you.

Some common examples of mis sold mortgage claims include:

  • Failing to advise you fully on all the mortgage terms you were agreeing to.

  • Neglecting to assess your ability to afford the mortgage repayments.

  • Failing to detail the fees they would be charging you or explaining how these would be paid.

  • Charging you unfair fees and costs.

The legal basis for mis sold mortgage claims

The sale of mortgages is regulated by the Financial Conduct Authority (FCA). The FCA is an independent body tasked with:

  • Protecting consumers when buying financial products.

  • Regulating against bad practices.

  • Promoting an effective, trustworthy financial services market.

The Financial Conduct Authority derives its powers from the Financial Services and Markets Act 2000.

The FCA’s rules cover mortgage lenders directly (e.g. banks and building societies), but also intermediaries, such as mortgage brokers and financial advisors. The rules impose many obligations on lenders and brokers, generally aiming to promote fair, honest and professional conduct, which has the best interests of the customer at heart.

The FCA Handbook contains the rules which regulated organisations must follow.


The rules which specifically relate to the sale of mortgages are contained within the Mortgages and Home Finance: Conduct of Business (MCOB) section of the Handbook.

Mis sold mortgage claims will frequently rely upon showing that a lender or broker has breached one or more of the rules within the FCA Handbook. Section 138D Financial Services and Markets Act 2000 allows that breaches of the FCA’s rules are actionable as a breach of statutory duty. This means that it is possible for someone who has suffered a loss as a result of the FCA rules to bring mis sold mortgage claims for compensation to make good those losses.

It is important to note, however, that even if it can be proved that your mortgage lender or broker contravened one of the FCA rules, this cannot be used to declare the whole transaction void or unenforceable. In other words, you cannot use it as justification to say that your entire mortgage agreement is ineffective and then refuse to pay your mortgage.

Specific examples of mis sold mortgage claims

This part of the guide looks at some specific situations in which mis sold mortgage claims can occur, including:

  • Interest-only mortgages

  • Endowment policies linked to interest-only mortgages

  • ‘Fast track’ or ‘self-certification’ mortgages

  • Mortgages extending beyond your retirement age

  • Re-mortgaging for debt consolidation purposes

  • Hidden or excessive fees and broker commission

  • Failure to advise of penalties or fees when switching

Interest-only mortgages

With most interest-only mortgages, the borrower’s regular mortgage payments are such that they only cover the interest which accrues on the lump-sum capital borrowed under the mortgage. The arrangement allows for lower mortgage payments per month, but also means that the overall capital amount does not get paid off during the course of the mortgage.

When the mortgage’s term concludes, the capital amount becomes fully payable – meaning the borrower must be able to make a large lump-sum payment to discharge to mortgage debt at that time. This can cause significant difficulties, especially if the borrower is not adequately prepared for it, by making alternative arrangements.

If you took out an interest-only mortgage, it does not necessarily lead to a mis sold mortgage claim. However, given the potential dangers for unprepared borrowers, there are specific FCA rules for how lenders and mortgage brokers must approach selling interest-only mortgages.

For example, when entering into the mortgage contract with you, the rules state that both lenders or brokers must obtain evidence that you have a repayment plan in place – for paying both the interest and the capital amount of the mortgage. This could be a regular savings plan being kept for that purpose like an ISA, or a plan to sell assets like land or property at some point in the future.

If none of this was discussed with you by your broker, you may have a mis sold mortgage claim. Also, if the mortgage lender/broker accepted an unsuitable plan as being acceptable, this could also be used as evidence in mis sold mortgage claims. Some examples of unsuitable plans may include:

  • Expecting the property you are mortgaging to increase in value sufficiently, so that you can sell it, and repay the capital with some left over.

  • Relying upon risky investments to perform sufficiently well to allow you to pay off the capital sum.

  • Expecting ‘windfalls’ of cash which are uncertain by nature – such as inheritances or Plevin claim compensation for example.

Mis-selling of endowment policies

An endowment policy is a savings plan involving regular payments which you make in the anticipation of receiving a lump sum payment at the end of a fixed term. Whilst the intention is that this pay-out will be more than the total value you have put it, it is not necessarily the case.

One common practice amongst lenders and brokers has been to link endowment policies with interest-only mortgages. The idea being that you would make regular interest-only mortgage payments alongside payments into the endowment policy and then, when the endowment policy ends, you will have a sum of money to pay off the capital amount of the mortgage.

If you have been sold an endowment policy with an interest-only mortgage, there are a number of ways in which it could lead to mis sold mortgage claims. For example, the advisor may not have explained about:

  • The risks involved with the endowment policy – for example, where the policy is linked to stock market performance there are always risks that its value will not increase as intended. This could result in the final pay-out being insufficient to cover repayment of the mortgage capital.

  • Situations where the end of the endowment policy’s term falls after you are due to retire. The lender or broker should discuss how you will continue paying the premiums for the endowment policy after you have stopped working.

  • Situations in which the endowment policy is due to end after the end of mortgage period. If this were to happen, the pay-out from the endowment policy would not be available to cover repayment of mortgage.

  • Where you have been advised to surrender an existing endowment policy to take out a different one, what their reasons recommending this were.

Fast-track’ or ‘self-certification’ mortgages

These are mortgages in which you did not have to prove your income or outgoings in order to take out them. Essentially, you, the borrower, ‘self-certified’ that you were able to afford taking on the mortgage and could keep up with the repayments.

As both the lender and broker has responsibilities to check the borrower can afford the mortgage under the FCA’s rules, being sold one of these mortgages can form a strong basis for mis sold mortgage claims.

Fast-track and self-certification mortgages often attracted very high commissions for brokers and so many may have been sold by unscrupulous brokers to maximize their profits, without the products necessarily representing the best choice for the customer. Doing this would represent a failure to carry out their obligations under the FCA, and has lead to many mis sold mortgage claims.

Mortgages beyond your retirement age

If you have a mortgage which is due to end after your retirement date, your mortgage lender or broker should have specifically discussed this with you when you took out the mortgage.

This is part of their FCA obligation to assess your ability to repay the mortgage. After retirement, you will no longer be receiving a wage, so the lender or broker must be assured that you would still be able to meet the required repayments through other means. If they did not consider and discuss how you would cover your mortgage payments after your retirement, it could constitute mis-selling of that mortgage and allow mis sold mortgage claims.

Re-mortgaging to consolidate debt

You may have been advised by a lender or broker to consolidate smaller debts – such as credit cards and short-term loans – by re-mortgaging your house. The process usually involves paying off the smaller debts and effectively adding their value to your mortgage.

Whilst this can reduce your monthly outgoings in the short-term, it may also increase the overall amounts you have to pay. This is because, due to the larger capital amount of your mortgage, it will accrue higher amounts of interest than before, and over a much longer period than the short-term loans.

Depending on your circumstances, and the advice you received when you re-mortgaged, it is possible that your new consolidated mortgage might have been mis-sold to you – particularly if the potential consequences of consolidating in this way were not fully explored or explained. This can also lead to mis sold mortgage claims.

Hidden or excessive fees and broker commission

If you paid excessively high fees for a mortgage, this could also be an indication of a mis-sold mortgage, especially if you were not advised of alternatives that would be more cost-effective.

Lenders and brokers are also under obligations to inform you of any fees which are payable as a result of the mortgage, in advance of you agreeing to it. This includes any penalties which might be incurred by switching mortgage lenders.

One way in which mortgage fees could be unreasonably high (or hidden) is by adding fees onto the amount you are borrowing.

Because this has the effect of increasing your debt, it means that you are paying interest on the fees which have been charged. Again, this could be mis-selling if you were not fully advised that the fees would be added to your debt and informed of the effect this would have and can lead to mis sold mortgage claims.


Many mortgage brokers receive commissions from lenders when signing customers up for mortgages. However, the fact that a commission has been paid to your mortgage broker in connection with your mortgage does not automatically mean that people have mis sold mortgage claims. On the other hand, very high commissions may indicate that there is a strong incentive for a mortgage broker to recommend a specific mortgage product. In these situations, it is worth investigating further whether you have been fully advised and that the mortgage you were sold is appropriate for your circumstances.

For most mortgages which were created on or after 21st March 2016, brokers have to inform their customers of the amount of commission they will receive, or if this is not yet known, undertake to disclose this when it has been finalised. If these obligations apply to your mortgage, but have not been complied with, this could indicate that mis sold mortgage claims are possible.

How do you know if you have a mis sold mortgage claim?

The examples above give common situations in which mis-selling can occur, but how can you tell if your particular mortgage has been mis-sold?

Your first step should be to gather all of the information that you have relating to your mortgage. In mis sold mortgage claims, much depends upon what your lender or broker told you (or did not tell you) before you agreed to your mortgage. As such, any communications which you received from them will often be crucial evidence.

Once you have gathered all of the evidence you can, it may be helpful to seek advice from a solicitor with specialist knowledge of mis-sold mortgage claims.  We can help you find one, all you need to do is contact us.

Making mis sold mortgage claims

When you make mis sold mortgage claims of any kind, it is for you, as the claimant to prove through evidence that your mis sold mortgage claims are legitimate and that you are entitled to compensation.

Even when you instruct a solicitor and they take over handling your case for you, it will still be for you and your legal representatives to prove the mis sold mortgage claims.

In mis-sold mortgage claims, you will need to prove:

  • That you were sold a mortgage by the broker/lender/advisor that you are claiming against.

  • That they breached one or more of their obligations under the FCA’s rules. Typically, this will be that they did not provide you with all the information they should have done, or did not advise you fully in relation to your mortgage, or failed to take appropriate account of your circumstances.

  • That this breach, or breaches, of the rules caused you a loss.

If you wish to handle mis-sold mortgage claims yourself, you can start it by writing a letter of complaint to the lender or broker whom you hold responsible. If they do not respond within a timescale of 8 weeks, you can contact the Financial Ombudsman and ask them to investigate the mis sold mortgage claims.

You might also wish to involve the Financial Ombudsman if your lender or broker does not resolve your complaint to your satisfaction. If so, you will have 6 months from the lender or broker’s final response in which to inform the Ombudsman.

If you need any further information on mis sold mortgage claims or a solicitor to help you, just click below.


bottom of page